• What kind of chemicals and equipment do you use?

    We only use top of the line products made by Soultions Cornwall Ltd. , that are eco-friendly, detergent free and non-toxic to humans, pets and plants. We are equipped with the most poweful Jaguar range portable carpet cleaning machines produced by Cross American Corporation.
  • Are you insured?

    Yes, we are fully insured.
  • How long will my carpets and upholstery take to dry?

    Drying time depends on several factors such as the type of fibre, indoor/outdoor temperature, humidity and air circulation. Under proper conditions it normally takes between 2-5 hours for most materials (carpets & upholstery) to dry.
  • How often should I have my carpets cleaned?

    It is recommended to have your carpets cleaned every 6 to 12 months.
  • Is there anything I need to prepare before you arrive?

    Please clear away small items such as chairs, plants, book stands, standing lamps etc.  as an uncluttered area allows us to the job more efficiently and complete the whole cleaning process in good time. It would also be very helpful to remove or secure any delicate, fragile, valuable items.  For health and safety reasons we may choose not to move heavy furniture such as dressers, cabinets, heavy beds etc. Please note we reserve the right to refuse any cleaning job if the circumstances are hazardous to the health and well being of our staff.
  • Do you have a minimum charge?

    Yes, our minimum charge is £60. Please note parking fees and congestion charge may apply. We also charge a fee of £15 for picking up/dropping off keys.
  • When I have my upholstery cleaned how long do I have to have my cushions propped up?

    You should leave them in place (propped up) until they are completely dry.
  • Do all stains come out of the carpets?

    Every stain or spot is individually treated so most marks will come out during the carpet cleaning process, however some stains/marks can become permanent with time so we cannot guarantee their complete removal but will surely do our utmost to achieve the best result.
  • What areas do you cover?

    We cover Chiswick, Barnes, Twickenham, Richmond, Teddington, Kingston, Wimbledon, East Sheen, Ealing, Hammersmith & Fulham, Putney and all surrounding postcode areas.  W4, W5, W6, W7, W13, SW6, SW7, SW13, SW14, SW19, TW1, TW2, TW3, TW4, TW5, TW6, TW7, TW8, TW9, TW10, TW11, TW12, TW13, TW14, TW15, TW16, TW17, TW18, TW19, TW20, KT1, KT2, KT3, KT4, KT5, KT6, KT&, KT8.
  • What payment methods do you accept?

    We accept cash, checks, debit/credit cards and Paypal. Please note we require an immediate payment upon completion of job. All payments made by debit/credit cards or Paypal are subject to a transaction fee of 2.75%.
  • Are you trained? Yes, we are fully trained professionals.
  • What is your complaints policy? All complaints must be made within seven days after the cleaning.